Ring doorbell

[Savannah0]

My ring doorbell keeps going offline in the early hours of the morning. When I wake up I have a notification saying ring doorbell offline.. I've contacted ring and there is no issue with ghe doorbell.

ive gone onto sky to troubleshoot but no use and it's srnt me here. Can anyone help please. 

[Daniel0210]

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@Savannah0 wrote:

My ring doorbell keeps going offline in the early hours of the morning.

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@Savannah0 

You haven't said how often this has occurred. 

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.