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Discussion topic: Ring cameras going offline in the night every night

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This message was authored by: Britmum

Ring cameras going offline in the night every night

We have 3 ring cameras that will go offline in the night and around 6am go online again, this also happened with blink cameras.  It's always at night time between 2am and 6am this may be just one camera or all 3 and stating no internet connection?  Does anybody else have this problem and is there solution?

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This message was authored by: TimmyBGood

Re: Ring cameras going offline in the night every night

Posted by a Superuser, not a Sky employee. Find out more

@Britmum 

 

Do you have Sky Q television at the address?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: WillDuff

Re: Ring cameras going offline in the night every night

Having same issue with baby monitor, yes sky Q

This message was authored by: Daniel0210

Re: Ring cameras going offline in the night every night

Posted by a Superuser, not a Sky employee. Find out more

@WillDuff and probably @Britmum too 

Try changing the standby settings on the Sky Q box to none as per this link

https://www.sky.com/help/articles/using-the-standby-settings 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: WillDuff

Re: Ring cameras going offline in the night every night

Thanks so much! This seems to have done the trick, very odd it just updated this setting, it was fine the last 6 months! 

This message was authored by: WillDuff

Re: Ring cameras going offline in the night every night

@Daniel0210 this solved it the first night but night 2 & now 3 it is back to losing connection at 2.47am exactly. I've checked the eco mode is definitely still off, even my mobile just flips to 5G but a broadband test is showing all ok?

 

This message was authored by: Chrisee

Re: Ring cameras going offline in the night every night

Posted by a Superuser, not a Sky employee. Find out more

@WillDuff the change of standby status needs to be made on all Q boxes including any Q minis you have. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: WillDuff

Re: Ring cameras going offline in the night every night

ah! Thank you yes we have one upstairs which is now also off eco, see what tonight brings! 

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