Ring Doorbell & Thermostat will not connect to new Router

[FEDERLING]

We have new router & neither the Ring Doorbell nor the Honeywell Thermostat will connect. In fact the Router does not show up in the list of WiFi connections.

[SuperMatt]

Hi, @FEDERLING. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Chim+Richalds]

Hi. I am having the same issue so wondering if if you managed to sort it?