Ring Doorbell 2 won’t connect after 1 hour of trying

[SarahW2]

Hi, 

I'm getting really fed up with Sky! 

Every month, I get the amber light, it throws my broadband off but even more importantly,  Ring then fails, so I'm now trying to reconnect Ring and I have tried everything and I'm about to through it out the window, because it won't connect to Sky (even though it's been connected! ) 

what is wrong with Sky that everyone has to put up with this crazy Amber Light scenario!!

The broadband is now working but Ring is not. I'm getting very tired of this every month.  Please can someone help! 

if anyone is actually there??????

[Highlinder]

@SarahW2  Are you talking about the amber internet light? Is this still happening just now and you are offline?

[SarahW2]

I re-booted the broadband box and that works. 

Ring Doorbell wont reconnect. 
I have tried for nearly 3 hours to connect it and it wont connect since I rebooted the broadband box.

Sky wont help as it's a third party application 

[Highlinder]

@SarahW2  Do you have a balck or white router? Is the ring doorbell even seeing the Wi-Fi networks on the app?

[SarahW2]

Thanks. 

I have managed to resolve this now. 

thanks for help 

[Highlinder]

@SarahW2  What did you do to solve it?

[SarahW2]

I spoke to Sky and Ring.

1. Sky are aware of the problems with the  Amber light on customers broadband boxes. They don't know when this problem will be resolved , they are looking into it.  In the meantime, I just unplugged the broadband box and rebooted, but if it happens when you are not at home, it's tough, because there's nothing they can do about it

2.  Sky won't give advice on third party applications, and they can't give advice on why Rings connects and doesn't after the broadband is rebooted, when it has done previously.   I spoke to Ring.

It seems to me that Sky are knowingly aware of this problem, and are just hoping that customers will be happy to reboot each time. 

I hope that answers your question.

[Chrisee]

@SarahW2 to explain the amber voice light is caused by a number of issues some of which cause issues with data transfer. The reboot advice normally clears the fault as your line will connect to a different node on Sky's network bypassing the faulty one you had previously. Unfortunately with many millions of connections occasionally one is faulty and while they do get fixed it takes time.

That fault is not connectecwith issue of networking a Ring Doorbell which can be difficult mainly because by definition doorbells are outside your home often screwed to external double skin brick walls which block almost all of the WiFi signal. 

[SarahW2]

Hi Chrisee, 

Thank you for explaining.  I realise what happens when the broadband box is rebooted, but it's only a temporary resolution until the next month.
The Amber light scenario happens every month at random times. 
My point is Sky are aware of the problem (their admittance) that is affecting many customers and yet it still hasn't been resolved on their side. 
If your doorbell and heating are on a wireless network and you are not in your house to reboot the broadband box your security and heating will fail. 
That to me is unacceptable.