Ridiculous download speed and connection dropping constantly

[icrot]

Hi,

I've complained about this before and it was fine for some time but it's happening again.

I have Sky Superfast with a minimum guaranteed of 50mb/s but I'm currently having a maximum speed of 1.5mb/s (games downloading at 50kb/s...) and it's been like for a few mopnths now. I also received an email in July saying that I was going to get a compensation, T&Cs says that it takes around 50 days, but I haven't seen any of that compensation money yet. On top of that my internet is constantly dropping, a minimum of 4-6 times per hour, something extremely irritating when you are working from home and rely on a good internet connection.

I tried using the 'Book an engineer' feature because there is clearly a fault, and every single time after I put my details it gives an error and says that I should try later. Every single time.

The last time I used the forum a Sky employee contacted me via live chat so maybe it'll happen again because honestly, this service is unacceptable.

Thanks.

[Chrisee]

@icrot if you would like help from forum mrmbers post your hub's connection stats see Find your Sky Broadband router statistics

However I would suggest you need to call Sky yuorself. Calls on your Sky Talk line to 150 are free. There is no reason to put up with a poor service but tomorrow Sky support is really not going to be available.

[icrot]

[cookiemonsteruk]

@icrot 

Seldom have i seen a worse line.  We can escalate but may be quicker calling sky

150 from a sky landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops

[icrot]

Please escalate, I'm going to be away a couple of days so I can wait.

Thanks!

[cookiemonsteruk]

@icrot 

Keep an eye on the forum preferrably using chrome

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have sent icrot an invite to chat 🙂 

[Mr+Flibbles+86 · Accepted solution]

Update - After testing the line a fault was found and an engineer has been booked.

[icrot]

I've got a text message from someone saying that they were working on my line and that it should be working correctly now, but the speed is still really poor and the connection keeps dropping, so what now. Should I wait a few days or what?

[Chrisee]

@icrot go back to Sky and tell them the fix hasn't worked. 

[icrot]

Okay, it was working, for some time... And still sort of does, but the connection still keeps dropping constantly and the speed it's been in decline since. After the fix I was at 50mb/s download and 20mb/s upload. Now I'm at 25mb/s download and 11mb/s upload at best.

This is so irritating, I honestly don't know what the hell is wrong with this.