Return a router

[Alastair129]

I recently upgraded to sky ultrafast broadband. My new hub was not delivered on time; fortunately the sky engineer had one with him when he came to install.

The new hub was delivered to my address the day after my installation. I therefore now have a new and unopened router in my possession. Please could you tell me how I can return this to sky free of charge.

[caesarome]

You might be able to keep this as a spare but if you want to return it you can print the return label and return it via Royal Mail as this link will help you to do this:

https://www.sky.com/help/articles/return-tv-broadband

Make sure you get and keep proof of posting when sending this off.