25 Jan 2025 11:21 AM
Hi,
I'm having issues with my broadband connection. It works fine most of the time but several times a day it drops out completely or gives very poor connectivity (500ms ping times and <2mbps connection speeds).
I have a (old) Sky hub, which is cabled to a separate home mesh system. I see the same problems on both WiFi networks, which makes me think it could be a line fault or the Sky hub starting to fail.
How do I get help from Sky? We rang, and they told us to use the online Sky connection testing service, but that says everything is fine. However I can only access that page when the connection is working, so that's expected! When the connection drops I then can't get to the connection page so can't run the tests!
Any suggestions how to diagnose or get help from Sky?
26 Jan 2025 09:45 AM
Does anyone know how we get help from Sky, please?
27 Jan 2025 11:07 AM
Posted by a Sky employeeHi @KB-28-TW
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
No problem. Browse or search to find help, or start a new discussion on Community.
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