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Discussion topic: Reschedule today’s appointment

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This message was authored by: LaineyP

Reschedule today’s appointment

I need to reschedule my appointment today. I am not well. It seems impossible to get in contact with the engineer. I don't want them to waste a journey. 
How do I reschedule? On the app it says I can't and need to get in contact. But when I call or use the Bot chat it takes me back to the same place. 
I have been in many circles this morning! 

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This message was authored by: caesarome

Re: Reschedule today’s appointment

Posted by a Superuser, not a Sky employee. Find out more

@LaineyP 

You could try here:

https://www.sky.com/ordertracking

 

But do not Sky are known to charge a £25 late cancelltion fee if you are able to do this.

 

Are you actually due to have an engineer visit your property as some work like activations can be done away from your home.

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