Requesting escalation for MAP-T Opt-Out for Port Forwarding

[SomeusernameS]

Hi everyone,

I have a white Sky Max Hub and I am trying to set up inbound port forwarding for hosting services and peer-to-peer applications (specifically port 80).

I have added the port forwarding rules inside the My Sky app, but the port remains completely closed.

When checking the hub gateway page (192.168.0.1), my status explicitly says:
WAN IP Address (IPv4): xxx.xxx.xxx.xxx (Shared using MAP-T)

The automated network shift to an unshared profile has failed to trigger after multiple router reboots. Could a forum moderator please escalate my account details to the network team so I can be manually opted out of address sharing and assigned a standard 1:1 unshared public IPv4 profile?

Thank you!

[Danz994]

Hi there @SomeusernameS I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141