Discussion topic: Requested broadband engineer

This message was authored by: ray3674 · ‎20 Dec 2024

Promised a call today from sky broadband engineer to book a time. Promised at 11am that someone would be in touch within 2 hours. No one has called. This has been ongoing for 6 days! Need a broadband engineer visit.

This message was authored by: Jammin1206 · ‎20 Dec 2024

Is it regarding the flashing green light?

This message was authored by: ray3674 · ‎20 Dec 2024

No, new installation and phoned to get an engineer out. Sky engineering team were to phone earlier today to arrange a visit but waiting now 7 hours for a call back!

This message was authored by: Daniel0210 · ‎20 Dec 2024

@ray3674

The call wouldn't be from an engineer. If Customer Services haven't rung you back you'll need to instigate another call to Sky.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Shadowcat · ‎20 Dec 2024

Do you mean the flashing green light on the white router ( like a pulsating light) as I have this issue which has ment no internet fur 2 days and it's still not fixed

Discussion topic: Requested broadband engineer

Requested broadband engineer

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