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Discussion topic: Request a engineer

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Avatar for Jordan12345-
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This message was authored by: Jordan12345-

Message posted on ‎05 Jan 2026 09:12 AM

Request a engineer

Since having sky I have not been able to use it at all as I had an engineer coming out in December but I was at work so I had to cancel it. I now need to reschedule as my bill is overdue but I haven't even used anything because it doesn't work in my flat

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎05 Jan 2026 09:29 AM - last edited: ‎05 Jan 2026 09:52 AM

Re: Request a engineer

Posted by a Superuser, not a Sky employee. Find out more

@Jordan12345-  If your bill is overdue Sky won't book an engineer, witholding payment is not the correct steps to take.

 

You need to pay what you owe, setup a new direct debit and then speak to Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: JimM1

Message posted on ‎05 Jan 2026 09:37 AM

Re: Request a engineer

@Jordan12345- Kind off a strange one for you but you need to follow the advice off @GD1 and square your debt up first, if this is a new connection for you then something must have worked and you where online or why would sky be billing.... What is exactly wrong if you have an idea, then you can say on the Forum!

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