Replacement Router not completing WAN connection

[iAshton]

So last week SKY emailed saying my SR102 Router needed replacing.

After a phone call they shipped an SR203

I got the impression this would be a simple swap. However

I configured the new router to look exactly like the old one on my home network:

IP address - 192.168.1.1

admin  password - changed from default

wifi SSID - changed to my home LAN

DHCP range - changed for my LAN

Everything I could think of.

So then I swapped it in.

Looked OK BUT the broadband connection to the WAN doesn't complete

In the Connection Status window

Connecting to Server stays at Connecting

IPv4 Address stays at 0.0.0.0

IPv4 Network Mask stays at 0.0.0.0

On the Router Status Screen

Modem Status Connected

Traffic Type:PTM

Line Rate - Upstream (Kbps):19999

Line Rate - Downstream (Kbps):79999

Waited about 30 mins then reverted to the old SR102 router - which came back up. 

Any ideas as to what I haven't done. Or what I have done that I shouldn't have?

[caesarome]

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@iAshton wrote:

Or what I have done that I shouldn't have?

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It would have been easier to set up your devices to search for your new network name and connect to them using the netwok key password that came on the card with the hub. This is what I did when I set mine up last week.

[FLC]

@iAshton 

I'd be inclined to factory reset & see if it connects. Then make your changes if it does.

Be aware that a full reset isn't a quick process, you need to hold the reset for a good 20s or so until the LEDs flash.

[Chrisee]

@FLC most likely issue is the change of the IP address from 192.168.0.1 to 192.168.1.1 as you would need to change the LAN and DHCP settings as well.  Unless you understand IP addressing and have a large number of devices with fixed IP addresses I would leave the IP addreses alone.

[FLC]

@Chrisee 

The OP says they changed the DHCP, but that shouldn't prevent the DSL modem from authenticating & obtaining an IPv4 address, which is what seems to be happening. Given we've seen recent posts of Sky sending out obviously used routers, a factory reset seems a good place to start.

[Chrisee]

@FLC if that is indeed the fault then your suggestion if a factory reset is a good one but I was concerned that simply changing the gateway address is insufficent to get a workable connection.

[iAshton]

Just to be clear 

I did change the SSID but I've disabled both wifi access points. I don't need the router's wifi.

Current connection looks like

Modem

Modem Status Connected

Traffic Type:PTM

Line Rate - Upstream (Kbps):19999

Line Rate - Downstream (Kbps):79999

(removed)

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Broadband Port

(removed)

Network TypeMER

(removed)

IPv6 Domain Name Server 

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So if I simply plug in another Sky  router where does any authentication take place?

Do I have an individual 'MER' username/password stored somewhere in the router's firmware?

Is it the MAC address of the router?

Is it the generic Username: abcdefgh@skydsl Password: 1234567890abcdef ?

As well as connecting this replacement I'd like to hace a hot spare I can simply swap in in case of a problem. Its obviously possible as some customers connect suing third party router/modems.

Moderator note: Removed personal/identifiable details

[FLC]

@iAshton 

Did you do thefactory reset? That all looks good, so what issue do you have now?

Authentication is fully automatic & requires no configuration.