Regular dropout

[LeoGlover]

Anyone else get a regular broadband/WiFi dropout at roughly the same time every day? Between 7 and 8 every evening our service drops right off. TV picture freezes, phones go to mobile broadband. Sometimes I have to power off the router and reset it, sometimes I can use the Sky app to do a service reset. The app always says there is a problem but it doesn't say what it is. The regular daily speed check the app does always reports full 300mg speed but it happens at 3 in the morning, which is not really a true reflection of the service in action. It's annoying.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147