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Discussion topic: Refund due to no service for 10 days

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Pgil1
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Refund due to no service for 10 days

‎14 Feb 2024 12:43 PM

I had no service following a storm and it took 10 days to repair. How do I request a refund for the time period of no service 

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cookiemonsteruk
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Re: Refund due to no service for 10 days

‎14 Feb 2024 12:45 PM

Posted by a Superuser, not a Sky employee. Find out more

@Pgil1 

 

Here's the info about skys auto compensation

 

https://www.sky.com/help/articles/auto-compensation

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Refund due to no service for 10 days

‎14 Feb 2024 12:45 PM

Posted by a Superuser, not a Sky employee. Find out more

@Pgil1 

 

Here's the info about skys auto compensation

 

https://www.sky.com/help/articles/auto-compensation

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Daniel0210
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Re: Refund due to no service for 10 days

‎14 Feb 2024 12:50 PM

Posted by a Superuser, not a Sky employee. Find out more

@Pgil1 
Basically if you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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