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Discussion topic: Red light

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Avatar for Amy712
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This message was authored by: Amy712

Message posted on ‎27 Mar 2026 06:55 PM

Red light

red light on new property since first switched on. No lights on ONT box

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎28 Mar 2026 08:10 AM

Re: Red light

Posted by a Superuser, not a Sky employee. Find out more

@Amy712 if there are no lights on the ONT pretty obviously the Sky hub will show a red light as it cannot connect. Check the ONT is plugged into a working power socket if it is and wont power up call Sky so they can arrangee to get it replaced.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for Brill+Gill
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This message was authored by: Brill+Gill

Message posted on ‎28 Mar 2026 09:13 AM

Re: Red light

Posted by a Sky employee

Hi @Amy712, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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