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Discussion topic: Red light on router, no connection

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This message was authored by: Ellamaekenners

Message posted on ‎03 Dec 2025 12:44 AM

Red light on router, no connection

Red light on router and no connection. When I run a service check it says everything is fine but no devices connecting.
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Avatar for Sapphire6
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This message was authored by: Sapphire6

Message posted on ‎03 Dec 2025 01:10 AM

Re: Red light on router, no connection

I've got the same issue! Happens at least once every fortnight sometimes even twice in one week

Says everything is fine on the app yet all lights are red, I reset it and nothing happens 

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This message was authored by: caesarome

Message posted on ‎03 Dec 2025 05:33 AM

Re: Red light on router, no connection

Posted by a Superuser, not a Sky employee. Find out more

@Sapphire6 @Ellamaekenners 

All is explained here at the top of the page:

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

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