@Lisa1116 If your connection has been down for an hour run the online Service Checker in the My Sky app over a mobile conection as it should walk you through a number of checks before offering to book an engineer to see why there is no signal being received by the ONT.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
