Red light on internet and voice

[Lou_Lou]

We have Red light on internet and voice on our hub, no internet connection but we can pick up the WiFi signal but no internet.

weve changed the phone cable and still no improvement.

[GD1]

@Lou_Lou   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.