Red light hub- broadband activated

[Danni0293]

I have recieved a text to say broadband is activated but I have connected the hub according to instructions and the light on the hub is red. I have tried turning it off and back on again and have checked i have the correct wires connected.

[JimM1]

@Danni0293 Would help if you said what was connected, what your connection type is! The electronic help version below has some more detail than the paper version!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

[Danni0293]

Never mind, i have spoken to sky and they have escalated network help. Unsure how to delete the discussion

[JimM1]

@Danni0293 You cannot delete, just leave it as is!