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Discussion topic: Red PON light

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This message was authored by: Klara2811

Message posted on ‎09 Jun 2024 06:56 PM

Red PON light

Hi I had my WiFi installed Friday and today it has just gone off. It is sky max fibre and the openreach box installed on my wall is flashing a red PON light. Any ideas?

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Avatar for Atb93
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Message posted on ‎09 Jun 2024 06:59 PM

Re: Red PON light

Hey we’ve have the exact same issue read about it apparently it's an openreaxh issue not a sky issue 

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Message posted on ‎09 Jun 2024 06:59 PM

Re: Red PON light

Posted by a Superuser, not a Sky employee. Find out more

@Klara2811 

 

What colour is the los light?

 

 

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This message was authored by: Klara2811

Message posted on ‎09 Jun 2024 07:01 PM

Re: Red PON light

My LAN and power lights are both green and my router is flashing green 

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This message was authored by: Klara2811

Message posted on ‎09 Jun 2024 07:02 PM

Re: Red PON light

Have you been told whether it will be sorted ?

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This message was authored by: cookiemonsteruk

Message posted on ‎09 Jun 2024 07:04 PM

Re: Red PON light

Posted by a Superuser, not a Sky employee. Find out more

@Klara2811 

 

It does sound like an issue with the openreach network.

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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