Discussion topic: Reconnecting
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Message posted on 18 May 2024 07:39 PM
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Reconnecting
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Message posted on 18 May 2024 07:43 PM
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Re: Reconnecting
@Wicklow101
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum, so reconnection after what, an outage or a restriction?
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 18 May 2024 07:45 PM
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Re: Reconnecting
@Wicklow101 If you where disconnected for missing a payment then it won't be reconnected until payment is made in full and clears in Sky's account and you have resetup a continueous payment method(direct debit or credit/debit card), this can take longer over a weekend as payments are not processed.
If you cancelled and then requested reconnection thre is at least a 10 working day lead time.
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