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Discussion topic: Reconnecting

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Wicklow101
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This message was authored by Wicklow101 This message was authored by: Wicklow101

Reconnecting

‎18 May 2024 07:39 PM

How long do I have to wait for reconnection
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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Reconnecting

‎18 May 2024 07:43 PM

Posted by a Superuser, not a Sky employee. Find out more

@Wicklow101 
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum, so reconnection after what, an outage or a restriction?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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daveNOS
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This message was authored by daveNOS This message was authored by: daveNOS

Re: Reconnecting

‎18 May 2024 07:45 PM

Posted by a Superuser, not a Sky employee. Find out more

@Wicklow101 If you where disconnected for missing a payment then it won't be reconnected until payment is made in full and clears in Sky's account and you have resetup a continueous payment method(direct debit or credit/debit card), this can take longer over a weekend as payments are not processed.

If you cancelled and then requested reconnection thre is at least a 10 working day lead time.

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