Reboot/ loss of connection

[hotpeppers]

Hi. 

It`s becoming a pain. I`m experincing a lot of loss of connection to my SKY Q boxes, laptop and mobiles and noticed mainly in the evening.

I`ve run all the help checks (Service Checker), and everything is reporting ok.

I have also done many things in this forum, but looks like and old "aluminium" line issue from cabinet to house has re-appeared i.e. disintgrated wires (this issue has been looked at so many times in the past when BT was my ISP). So, being a job for Openreach, so how do I get these booked to check?

Or is there something else I could try? 

I`d attached my current router log file but how do I do this.

I can`t copy and paste either because: "Your message contains XXXXXXX , which is not allowed or has been repeated too many times" 🤔

[cookiemonsteruk]

@hotpeppers 

Could you post your hub stats as shown below

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

RE: your router logs could you change the date format and repost the last 24 hours also removing your public ip address from the post

[hotpeppers]

Hi,

Here are the stats:

Router Statistics

System Up Time: 19:49:46

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 6173427 12345601 0 184613 810814 19:47:51 LAN Up 8329281 12111563 10 183114 468809 19:49:46 WLAN (2.4 GHz) Up 886350 265356 0 34941 19360 19:48:04 WLAN (5 GHz) Up 33307113 17208110 0 0 383962 19:47:55

---

Broadband Link Downstream Upstream Connection Speed 32402 kbps 6867 kbps Line Attenuation D1(21.0 dB) , D2(62.1 dB) , D3(90.3 dB) U0(7.9 dB) , U1(49.0 dB) , U2(0.0 dB) Noise Margin 2.9 dB 5.9 dB

[hotpeppers]

And the logs:

01-01-1970 00:00:21 syslog: [ 18.201000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 10 mbps full duplex
01-01-1970 00:00:21 syslog: [ 20.199000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 1000 mbps full duplex
01-01-1970 00:00:21 syslog: [ 21.227000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
01-01-1970 00:00:21 syslog: [ 21.257000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
01-01-1970 00:00:23 syslog: [ 23.326000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 10 mbps full duplex
01-01-1970 00:00:24 syslog: [ 24.324000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 1000 mbps full duplex
01-01-1970 00:00:39 syslog: [ 35.055000] Line 0: xDSL link down
01-01-1970 00:00:39 syslog: [ 38.546000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 100 mbps half duplex
01-01-1970 00:00:39 syslog: [ 38.581000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
01-01-1970 00:00:39 syslog: [ 38.611000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
01-01-1970 00:00:41 syslog: [ 40.614000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 100 mbps half duplex
01-01-1970 00:00:42 syslog: [ 42.064000] Line 0: xDSL link down
01-01-1970 00:00:49 syslog: Voice Disconnected
01-01-1970 00:00:53 syslog: Voice Connecting
01-01-1970 00:00:56 syslog: [ 53.068000] Line 0: xDSL link down
01-01-1970 00:00:56 syslog: [ 56.070000] Line 0: xDSL G.994 training
01-01-1970 00:01:00 syslog: Voice Disconnected
01-01-1970 00:01:13 syslog: [ 70.072000] Line 0: VDSL G.993 started
01-01-1970 00:01:22 syslog: [ 81.073000] Line 0: VDSL G.993 channel analysis
01-01-1970 00:01:22 syslog: [ 81.747000] Line 0: VDSL2 link up, Bearer 0, us=6867, ds=32402
01-01-1970 00:01:22 syslog: [ 81.747000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
01-01-1970 00:01:26 syslog: sky dhcpc client (v0.0.1) started
01-01-1970 00:02:00 syslog: ptm0.1 - WAN link UP.
01-01-1970 00:02:00 syslog: Received valid DHCP lease from server. Connection UP.
01-01-1970 00:02:01 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D201203A008465/04819B9EAE70/x.x.x.x/7.02.0201.RM/::1]
01-01-1970 00:02:01 syslog: Send out NTP request to ntp1.isp.sky.com
20-06-2022 22:50:30 syslog: Time has been set from ntp1.isp.sky.com
20-06-2022 22:50:30 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
20-06-2022 22:50:36 syslog: bind 0.0.0.0 - Address already in use
20-06-2022 22:50:36 syslog: bind 0.0.0.0 - Address already in use
20-06-2022 22:50:36 syslog: bind 0.0.0.0 - Address already in use
20-06-2022 22:50:36 syslog: bind 0.0.0.0 - Address already in use
20-06-2022 22:50:42 syslog: WAN IPV6 UP
20-06-2022 22:50:42 syslog: Voice IP Connection Up: 2a02:c7e:b51:2400::1/64
20-06-2022 22:50:42 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D201203A008465/04819B9EAE70/x.x.x.x/7.02.0201.RM/2a02:c7e:b51:2400::1]
20-06-2022 22:50:43 syslog: TR69: Connect to Production ACS
20-06-2022 22:50:43 syslog: TR69: Connection to ACS Complete
20-06-2022 22:50:47 syslog: TR69: Voice Line SIP configuration received
20-06-2022 22:50:47 syslog: TR69: Close ACS Connection
20-06-2022 22:50:49 syslog: Voice Disconnected
20-06-2022 22:50:53 syslog: Voice HARDENING
20-06-2022 22:50:53 syslog: Voice Connecting
20-06-2022 22:50:54 syslog: Voice Connected
20-06-2022 22:50:54 syslog: Voice Disconnected
20-06-2022 22:50:58 syslog: Voice Disconnected
20-06-2022 22:51:02 syslog: Voice Connecting
20-06-2022 22:51:03 syslog: Voice Connected
20-06-2022 23:20:31 syslog: WAN IPV6 UP
20-06-2022 23:24:35 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 23:49:29 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 23:50:32 syslog: WAN IPV6 UP
20-06-2022 00:17:42 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 00:20:32 syslog: WAN IPV6 UP
20-06-2022 00:45:18 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 00:50:32 syslog: WAN IPV6 UP
20-06-2022 01:13:19 syslog: Send out NTP request to ntp1.isp.sky.com
20-06-2022 01:13:19 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
20-06-2022 01:13:19 syslog: System time is up to date
20-06-2022 01:17:42 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 01:20:32 syslog: WAN IPV6 UP
20-06-2022 01:45:00 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 01:50:32 syslog: WAN IPV6 UP
20-06-2022 02:14:42 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 02:20:32 syslog: WAN IPV6 UP
20-06-2022 02:47:24 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 02:50:32 syslog: WAN IPV6 UP
20-06-2022 03:13:12 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 03:20:32 syslog: WAN IPV6 UP
20-06-2022 03:31:57 syslog: Send out NTP request to ntp1.isp.sky.com
20-06-2022 03:31:57 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
20-06-2022 03:31:57 syslog: System time is up to date
20-06-2022 03:42:18 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 03:50:32 syslog: WAN IPV6 UP
20-06-2022 04:12:18 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 04:20:32 syslog: WAN IPV6 UP
20-06-2022 04:43:12 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 04:50:32 syslog: WAN IPV6 UP
20-06-2022 05:15:18 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 05:20:32 syslog: WAN IPV6 UP
20-06-2022 05:42:36 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 05:44:47 syslog: Send out NTP request to ntp1.isp.sky.com
20-06-2022 05:44:47 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
20-06-2022 05:44:47 syslog: System time is up to date
20-06-2022 05:50:32 syslog: WAN IPV6 UP
20-06-2022 06:16:30 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 06:20:32 syslog: WAN IPV6 UP
20-06-2022 06:46:30 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 06:50:32 syslog: WAN IPV6 UP
20-06-2022 07:20:06 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 07:20:32 syslog: WAN IPV6 UP
20-06-2022 07:48:00 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 07:50:33 syslog: WAN IPV6 UP
20-06-2022 07:58:04 syslog: Send out NTP request to ntp1.isp.sky.com
20-06-2022 07:58:05 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
20-06-2022 07:58:05 syslog: System time is up to date
20-06-2022 08:17:07 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 08:20:33 syslog: WAN IPV6 UP
20-06-2022 08:45:55 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 08:50:33 syslog: WAN IPV6 UP
20-06-2022 08:59:32 syslog: TR69: Connect to Production ACS
20-06-2022 08:59:32 syslog: TR69: Connection to ACS Complete
20-06-2022 08:59:36 syslog: TR69: Close ACS Connection
20-06-2022 08:59:47 syslog: TR69: Connect to Production ACS
20-06-2022 08:59:47 syslog: TR69: Connection to ACS Complete
20-06-2022 08:59:58 syslog: TR69: Close ACS Connection
20-06-2022 09:15:37 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 09:20:33 syslog: WAN IPV6 UP
20-06-2022 09:39:58 syslog: [39088.855000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
20-06-2022 09:43:33 syslog: [39303.864000] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 100 mbps half duplex
20-06-2022 09:50:33 syslog: WAN IPV6 UP
20-06-2022 09:50:43 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 10:06:22 syslog: Send out NTP request to ntp1.isp.sky.com
20-06-2022 10:06:23 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
20-06-2022 10:06:23 syslog: System time is up to date
20-06-2022 10:14:43 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 10:20:33 syslog: WAN IPV6 UP
20-06-2022 10:46:13 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 10:50:34 syslog: WAN IPV6 UP
20-06-2022 11:17:43 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 11:20:34 syslog: WAN IPV6 UP
20-06-2022 11:47:26 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 11:50:34 syslog: WAN IPV6 UP
20-06-2022 12:15:20 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 12:20:34 syslog: WAN IPV6 UP
20-06-2022 12:29:50 syslog: Send out NTP request to ntp1.isp.sky.com
20-06-2022 12:29:51 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
20-06-2022 12:29:51 syslog: System time is up to date
20-06-2022 12:47:08 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 12:50:34 syslog: WAN IPV6 UP
20-06-2022 13:16:32 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 13:20:35 syslog: WAN IPV6 UP
20-06-2022 13:47:26 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 13:50:35 syslog: WAN IPV6 UP
20-06-2022 14:18:03 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 14:20:35 syslog: WAN IPV6 UP
20-06-2022 14:34:42 syslog: Send out NTP request to ntp1.isp.sky.com
20-06-2022 14:34:42 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
20-06-2022 14:34:42 syslog: System time is up to date
20-06-2022 14:50:34 syslog: WAN IPV6 UP
20-06-2022 14:51:02 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 15:15:38 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 15:20:34 syslog: WAN IPV6 UP
20-06-2022 15:41:08 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 15:50:34 syslog: WAN IPV6 UP
20-06-2022 16:11:08 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 16:20:34 syslog: WAN IPV6 UP
20-06-2022 16:37:21 syslog: Send out NTP request to ntp1.isp.sky.com
20-06-2022 16:37:22 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
20-06-2022 16:37:22 syslog: System time is up to date
20-06-2022 16:40:33 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 16:50:35 syslog: WAN IPV6 UP
20-06-2022 17:14:09 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 17:20:35 syslog: WAN IPV6 UP
20-06-2022 17:47:27 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 17:50:35 syslog: WAN IPV6 UP
20-06-2022 18:18:57 syslog: Lease renewed 3600 ip x.x.x.x
20-06-2022 18:20:35 syslog: WAN IPV6 UP

[hotpeppers]

"20-06-2022 09:39:58 syslog: [39088.855000] eth0 (Ext switch port: 0) (Logical Port: 

 Link DOWN.
20-06-2022 09:43:33 syslog: [39303.864000] eth0 (Ext switch port: 0) (Logical Port: 

 Link UP 100 mbps half duplex"

This was me, just moving a PC of the network

[jamesn123]

@hotpeppers 

Your log doesnt suggest an issue. Any chance you can post your router stats & log again next time you notice the issue happening?

[hotpeppers]

Sure. It usually happens between 8pm and 10pm every evening. But not entirely sure why it is just in this time slot and random times, 3 or 4 disconnects wirelessly during this period 

[hotpeppers]

Ok. So I`ve tried all 5Ghz avaialble channels, but I have interference on all three of them (according to WiFi Analyser). Tried 80MHz on Ch36, 40Mhz on Ch36 and 40Mhz on Ch44. So what is going on?

[hotpeppers]

Ok.  I`m lost! I`ve disabled both 2.5Ghz and 5 Ghz wireless on my main SKY Q box and hard wired it in.

Can someone please explain how my SKY minis (wireless)  are still working after a refresh of thier network connections? I though the minis communicated with SKY Q main box on 2.4GHz for simple functions, and 5Ghz for the heaiver video streaming. Can someone please explain. Thank you.

[Chrisee]

@hotpeppers When you use a Sky hub that will connect to the Q minis wirelessly the main Q box can be just using ethernet. If as looks likely the issue is down to wifi it is worth thinking about what could cause a burst of interference during the evening. 

Wifi issues can be caused by a wide range of things but look for an appliance switching on or off that uses a significant amount of power especially if it is older and the switch sparks or is something like an older microwave. Other possible culprits can wireless speakers, DECT phones, baby monitors etc as they all use similar radio frequencies as your wifi simply moving the device a few feet can help. Wifi is great when it works but a pain when it doesn't.

[hotpeppers]

Thanks.  Real pain. Never had issues when I used to have BT as my ISP and using their router. To be honest, I'd have thought having all Sky equipment would have worked together flawlessly. Not so. And just to your question. I don't have any other devices you mention that could be affecting my WiFi....round to the neighbours it is..... 😁