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Discussion topic: Re-occuring broadband fault
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This message was authored by: Col261
Message posted on 15 Jun 2026 06:13 PM
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Re-occuring broadband fault
Following an engineer's recent visit, a broadband fault has re-surfaced. Flashing middle orange light on the modem and an error message on the phone display... Check line...
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 15 Jun 2026 07:32 PM
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Re: Re-occuring broadband fault
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
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