I cannot access the update . I am waiting for internet installation which Openreach advised would be completed before Christmas. I received the new router last November and the engineer made an initial visit to set up the connection in my property on 1st December and I was advised that the work would be completed by 24th December. Since then I have heard nothing.
If you cannot complete the work for whatever reason do you want me to return the new router which is stillin its original packing.
Malcolm Kennelly
