Random intermittent broadband dropout

[Witzend99]

We keep getting random broadband drop-outs. Goes off without warning, some times only for a few seconds, some times for 2-3 minutes, then comes back. By the time you've run the Sky test app, it's telling you all is OK. I know I'm not imagining it, because I get a warning from our RIng alarm system telling us it's using 3G back-up to connect to the service centre. All our devices have been re-booted to within an inch of their lives. 

I can't find out how to get through to a human at Sky, so I'm completely stumped on what to do next. It's driving me mad, TBH. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147