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This discussion topic has been answered Discussion topic: RETURN LABEL FOR ROUTER

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This message was authored by: Ginchy

RETURN LABEL FOR ROUTER

DO SKY SUPPLY A REYURN LABEL FOR SENDING BACK A ROUTER?

 

I HAVEN'T BEEN ASKED TO DO IT BUT DON'T WANT TO INCUR CHARGES LATER ON


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This message was authored by: Daniel0210 Answer

Re: RETURN LABEL FOR ROUTER

Posted by a Superuser, not a Sky employee. Find out more

@Ginchy 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband]. 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Daniel0210 Answer

Re: RETURN LABEL FOR ROUTER

Posted by a Superuser, not a Sky employee. Find out more

@Ginchy 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband]. 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Ginchy

Re: RETURN LABEL FOR ROUTER

Thanks I found a link to set up a collection so it's now sorted but thanks for your time!

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