This discussion topic has been answered Discussion topic: RETURN LABEL FOR ROUTER
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Message posted on 04 Mar 2024 03:17 PM
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DO SKY SUPPLY A REYURN LABEL FOR SENDING BACK A ROUTER?
I HAVEN'T BEEN ASKED TO DO IT BUT DON'T WANT TO INCUR CHARGES LATER ON
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Message posted on 04 Mar 2024 03:20 PM
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@Ginchy
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband].
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on 04 Mar 2024 03:20 PM
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@Ginchy
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband].
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 04 Mar 2024 03:29 PM
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Re: RETURN LABEL FOR ROUTER
Thanks I found a link to set up a collection so it's now sorted but thanks for your time!
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