Query about boardband upgrade activation

[xskylar]

Hello,

I am considering upgrading from Superfast boardband to Ultrafast and am concerned my superfast connection may be removed prior to the activation date of the Ultrafast plan as I would require a Sky technician to install the new hardware and I cannot find this information anywhere on the Sky forum or their website.

Would very much appreciate any information

[Highlinder]

@xskylar  If you are already with Sky then your superfast will not be disconnected till the ONT is activated and data is flowing and you move from using a dsl cable to a filter or filtered faceplate to connect to the ONT that is fitted by the engineer on the day.

[Chrisee]

@xskylar in the vast majority of cases things go as @Highlinder says but the odd few are different. There are a few cases where the copper cable has to be used to pull through the fibre suuply and in some Openreach make a mistake and dsconnect early so nobody can 100% guarantee you wont have any disruption.