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Discussion topic: Query about boardband upgrade activation

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This message was authored by xskylar This message was authored by: xskylar

Query about boardband upgrade activation

Hello,

I am considering upgrading from Superfast boardband to Ultrafast and am concerned my superfast connection may be removed prior to the activation date of the Ultrafast plan as I would require a Sky technician to install the new hardware and I cannot find this information anywhere on the Sky forum or their website.

Would very much appreciate any information

 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Query about boardband upgrade activation

Posted by a Superuser, not a Sky employee. Find out more

@xskylar  If you are already with Sky then your superfast will not be disconnected till the ONT is activated and data is flowing and you move from using a dsl cable to a filter or filtered faceplate to connect to the ONT that is fitted by the engineer on the day.



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This message was authored by Chrisee This message was authored by: Chrisee

Re: Query about boardband upgrade activation

Posted by a Superuser, not a Sky employee. Find out more

@xskylar in the vast majority of cases things go as @Highlinder says but the odd few are different. There are a few cases where the copper cable has to be used to pull through the fibre suuply and in some Openreach make a mistake and dsconnect early so nobody can 100% guarantee you wont have any disruption. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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