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Discussion topic: Q Box dropped connection and can't find it again.

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Avatar for Gigotoo
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This message was authored by: Gigotoo

Message posted on ‎22 Apr 2024 02:41 PM

Q Box dropped connection and can't find it again.

My Sky Q box lost internet connection last night and is searching for WiFi  but can't find anything.

I have followed Sky help sequence which says Broadband, hub, and wifi to other devices is all ok.

Smart TV , desktops, DVD player  and tablets all connections working ok.

Powered off and then on for both hub and qBox  no difference.

One could manually reset connection on the old Sky box. Is there any maual override on QBox ?

 

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎22 Apr 2024 02:44 PM

Re: Q Box dropped connection and can't find it again.

Posted by a Superuser, not a Sky employee. Find out more

@Gigotoo  Which Sky hub do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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