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Discussion topic: Puck
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This message was authored by: Michelle130799
Message posted on 03 Aug 2026 10:55 PM
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Puck
Puck has stopped connecting it keeps asking me to reset the WiFi password then says the password is incorrect
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 03 Aug 2026 10:58 PM
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Re: Puck
If you are seeing an error about entering the wrong Wifi password then make sure you are not getting a 1 and l or a 0 and O muddled as it is quite easy to do this. It must also be entered as shown on the hub itself so use upper case letting if required.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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