Puck not working

[Jazz29]

The streaming pucj isn't working 

[lettice]

You have not mentioned what is not working or what you have tried.

If it's some kind of intermittent error while watching content, try a settings restart.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

If it's not turning on. This is normally when the puck gets stuck in a standby state.

Have a read of this article, namely performing the recovery procedure on step 4;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...