Puck dropped connection yer again!

[athomas2]

Got back from weekend away and puck had dropped connection to my boiler. Logged back in and got central heating working again.  A couple of hours later was watching the F1 GP when picture changed to black screen yet again! This is happening regularly. Please fix or I will have to cancel contract and move to someone with a relablable service. This is happening several time a week!

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.