Puck connection problem

[NicholasJon]

Both my sky pucks are connecting to the router but saying no internet connection. The diagnostic tests say that the Wi-Fi is all good in the house and all the lights on the router are solid. How do I get the pucks to work so I may watch tv?

[Chrisee]

@NicholasJon rebooting the pucks often sorts these issues. If it doesnt and other devices are connecting normally then go into the pucks network settings and reset the network settings use the Sky hub method using wps if you have a black Sky hub but use the non Sky method which involves entering the hubs password if your hub is white.