Program Loading Issues

[IanLacy]

Having problems getting a program to load. No matter what channel I try I get a "technical error loading" message. Any suggestions? I have gone through the diagnostics on the sky app it nothing has worked.

[Chrisee]

@IanLacy whst Sky TV servicecare you using Sky HD+, Sky Q, Sky Stream or Sky Glass as each is different?

[IanLacy]

Hi there, it's the sky puck streaming.

It started yesterday afternoon, I can:

1 turn it on

2 it loads up like normal

3 once I try and select any channel it brings up an error message. " there is a technical fault with this program" it shows the same message for any channel I choose!!!

i have tried the following:

1 looked at the sky app and followed the diagnostics

2. Still no good 

3. I have run a speed test on the broadband - all good plenty of speed

4. checked and verified the tv is connected to WiFi no problems with that ( I can use my fire stick and other streaming apps)

don't know what else to do apart from call sky?

thanks.