Problems with wired internet & WiFi

[ashokahuja]

Hi, I've taken Full Fibre Gega Broadband with Skymax hub. However, I'm facing following problems. 1. Internet dropping at times, making wired and WiFi devices as TV, lap tops, Ring security devices and other important devices off for short period. 2. WiFi Internet speed is good around 700 - 950 Gbps only near the hub at ground floor area. 3. WiFi Internet speed at first floor is very week around 10 - 15Gbps 4. WiFi Internet speed at second floor is extremely low - non existing. Devices like laptops, computer, mobiles can't work. I sent an email on the day the services were installed.

[ItWasAllMichele]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141