Problems with the internet

[Mkmumma]

Hello 

I am having issues with the internet today. I have done the checker through the app and it says it's ok but it's not and I have used another speed checker and the upload speed was 30 and download was 134 which is far from what is guaranteed by yourselves can you help please 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you Mkmumma . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks