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Discussion topic: Problems with new fibre broadband

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This message was authored by: gilliganrodger

Message posted on ‎15 May 2026 12:27 PM

Problems with new fibre broadband

Since this broadband was fitted we are having problems with us regularly losing internet access . While we are able to resolve the issue it is getting increasingly frustrating that we are having to do this . This especially so as we were told that this broadband was an improvement on our previous broadband. This is definitely not the case. 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎15 May 2026 01:06 PM

Re: Problems with new fibre broadband

Posted by a Superuser, not a Sky employee. Find out more

@gilliganrodger 

When you have no internet access what lights are lit on your hub ?

What do you do to resolve it, do you reboot the hub ? 

Is this happening in certain or all rooms in your home ?

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