Discussion topic: Problems with account registration
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 16 Nov 2024 01:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Problems with account registration
Hello everyone,
I'm looking to install a new broadband in my home, but as I go to checkout it doesn't recognize my mobile number and I'm not able to continue to payment. I tried filling the space with my number written in different ways, but any of them won't work. I already tried calling the numbers in the "Contact Us" section, but none of them will work.
Would you know a way around the problem?
Thank you,
Giacomo
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 16 Nov 2024 01:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Problems with account registration
Do you have another phone number you could use like a landline one or perhaps a partner or family members number ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 16 Nov 2024 03:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Problems with account registration
Unfortunately no. I live alone and I just moved to the UK.
Message posted on 16 Nov 2024 04:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Problems with account registration
@__Giacomo wrote:
Unfortunately no. I live alone and I just moved to the UK.
Is your phone number one from abroad, as perhaps that is why it isn't being recognised if it is.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 16 Nov 2024 05:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Problems with account registration
No, it's an English phone number, made on purpose for this request...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page