Problems with account registration

[__Giacomo]

Hello everyone,

I'm looking to install a new broadband in my home, but as I go to checkout it doesn't recognize my mobile number and I'm not able to continue to payment. I tried filling the space with my number written in different ways, but any of them won't work. I already tried calling the numbers in the "Contact Us" section, but none of them will work.
Would you know a way around the problem? 
Thank you,

Giacomo

[caesarome]

@__Giacomo 

Do you have another phone number you could use like a landline one or perhaps a partner or family members number ?

[__Giacomo]

Unfortunately no. I live alone and I just moved to the UK.

[caesarome]

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@__Giacomo wrote:

Unfortunately no. I live alone and I just moved to the UK.

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Is your phone number one from abroad, as perhaps that is why it isn't being recognised if it is.

[__Giacomo]

No, it's an English phone number, made on purpose for this request...