0

Discussion topic: Problem with the internet

Reply
This message was authored by: Skender

Problem with the internet

Hi, I have a problem with the broadband box, the internet light keeps turning off and coming back on and losing connection to every device in my household. I have an Ethernet cable connecting to a fibre optic box, there is no problem with the fibre optic box it's just the broadband hub can you help me

Reply

All Replies

This message was authored by: caesarome

Re: Problem with the internet

Posted by a Superuser, not a Sky employee. Find out more

@Skender 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply