Problem not solved

[Susan592]

 I'm new to sky & I have had an engineer look at the outside box because  the  sky advisor told me that my  internet is running 6 times slower than the expected  speed ., they says there's no fault outside , but my internet is still  rubbish & no we're near what I expected .What is the next step  

[Tom-W19]

Hi @Susan592 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Susan592 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks