Prioritise VoIP traffic

[Cox1058]

I've recently been given an IP phone by my employer for when I work from home.  I've connected it ok but approx every 12 minutes, the screen lights up and if I'm on an actual call, the line is disconnected.  It's almost like there is a surge in something.  Even during out of office hours, the screen momentarily illuminates but if I were on a call at this time, it always cuts off.  The telecoms people say it is set up correctly and having run a speed check on download speeds etc., all is fine.  They have suggested I ask Sky to prioritise my VoIP traffic which will increase the bandwidth??  Is this something that I could get help with?  We've had a nightmare getting broadband all over our house since moving here and I had to get countless TP links to help, so I don't want to risk messing up the internet.....any advice much appreciated thank you. 

[daveNOS · Accepted solution]

@Cox1058 There is no way of prioritising any traffic to any device via the Sky router, you would need to purchase a 3rd party router with built in customisable quality of service(QoS) options.

[Cox1058]

Thank you Dave - that's helpful to know.

Saves me messing about...I will revert to using my mobile when necessary.

Much appreciated. 

[jamesn123]

@Cox1058 

I doubt getting a 3rd party router would solve connection drops on an IP phone. The bandwidth prioritisation helps with poor quality calls not complete line disconnects. 

Is the IP phone connected via cable or WiFi?

Can you post your router stats

[Cox1058]

Hi James - thanks for your response.  The phone was hard-wired in to the router but I have taken it out now and reverted to using my mobile.  The suggestion I was given was from our company telecoms people, so I thought they may have had an inkling in what may have worked but trying to get through to Sky to their tech people to ask for assistance is another matter....when I log in, it even says that broadband is not available at my address yet we have had it for 7 years!  I just give up with them!

[TimmyBGood]

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@Cox1058 wrote:

 trying to get through to Sky to their tech people to ask for assistance is another matter....

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Realistically you wouldn't get any useful help from frontline 'support', and escalation is unlikely as you're effectively asking for a business facility on a domestic service.