Printer

[Janie1510]

Why winter my printer connect since changing to sky

[GD1]

@Janie1510  I'm unsure why you posted this on the Sky Go Board as this has nothing to do with the Sky Go PC/Mobile app and sounds more like a wifi issue, your post has therefore been moved to the correct board.

[TimmyBGood]

@Janie1510 

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band: remember to re-enable it afterwards if you do this.

[Westbury01]

@Janie1510 

Another possibility is that, if your printer has a fixed IP address, it may have an IP address in different range to the Sky Hub. Sky hubs use the range 192.168.0.x - every previous router I have had used 192.168.1.x - so when I changed to Sky I had to change the IP address on all 3 of my printers so that the 3rd number was 0 instead of 1, then re-install each printer as if it was new (I use Windows).

Another thought is that somehow your printer might still be looking for your old router's SSID. Again, in that scenario, I would just try and set it up again as if it's new.