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Discussion topic: Prime

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Avatar for GREG19BEACHES
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This message was authored by: GREG19BEACHES

Message posted on ‎06 Apr 2025 08:25 PM

Prime

Watching Films on Prime, will stop as they are buffering. Doe not happen when we use Netflix or Now. I've checked speef6no issues. Why is ut doing this ?
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎07 Apr 2025 07:47 AM

Re: Prime

Posted by a Superuser, not a Sky employee. Find out more

@GREG19BEACHES if the same device is streaming other apps at the same picture quality (ie HD or UHD) then the issue sounds to be with the app or the title not with your Sky Broadband connection. If you have Sky Steam/Sky Glass try the referesh apps option in the reset section of the settings menu.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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