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Discussion topic: Power cable is missing

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This message was authored by: ZornitsaIndzho

Power cable is missing

My broadband is scheduled for activation, but the Openreach ONT box (the white fibre box on the wall) does not have a power cable. The house simply doesn't have it.Please let me know how you can help with this.Thank you!
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This message was authored by: caesarome

Re: Power cable is missing

Posted by a Superuser, not a Sky employee. Find out more

@ZornitsaIndzho 

This will need reporting to Sky but you might need to wait until after the activation has taken place before doing this. 

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This message was authored by: ZornitsaIndzho

Re: Power cable is missing

I am trying to contact them vie online chat but nobody replies. Maybe because is Sunday. I will try tomorrow. Thanks for the advice
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