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Discussion topic: Potential Router Problems - BT Email

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This message was authored by: GJ1987

Potential Router Problems - BT Email

Hello, I believe I have a problem with my wifi/broadband. Some websites do not load and I have a problem sending emails - they just sit in my outbox. Last night I tried sending an email that sat in my outbox and I visited my daughter's home who lives less than 100m away and also a Sky Broadband customer and the email sent straight away. I believe I have some problem possibly with my router can you please advise?  I've tested the line and all the green lights are on the router but there is defintely something a miss.  Tried to do online help with Sky but got nowhere.

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This message was authored by: caesarome

Re: Potential Router Problems - BT Email

Posted by a Superuser, not a Sky employee. Find out more

@GJ1987 

This is a long shot but have you tried adjusting your broadband shield settings.

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

 

You can also access this via the MySky app.

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