Discussion topic: Potential Router Problems - BT Email
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Message posted on 19 Sep 2025 09:34 AM
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Potential Router Problems - BT Email
Hello, I believe I have a problem with my wifi/broadband. Some websites do not load and I have a problem sending emails - they just sit in my outbox. Last night I tried sending an email that sat in my outbox and I visited my daughter's home who lives less than 100m away and also a Sky Broadband customer and the email sent straight away. I believe I have some problem possibly with my router can you please advise? I've tested the line and all the green lights are on the router but there is defintely something a miss. Tried to do online help with Sky but got nowhere.
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Message posted on 19 Sep 2025 10:28 AM
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Re: Potential Router Problems - BT Email
This is a long shot but have you tried adjusting your broadband shield settings.
https://www.sky.com/myaccount/bb-and-talk/broadband-shield
You can also access this via the MySky app.
If someone has helped you then please click on the LIKES button in their post.
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