Poor wifi throughout house

[MIKE0683]

Hi, We have just changed to sky for our broadband and we have gigafast. My speed to my hub downstairs is fast but in the upstairs bedrooms and on the top floor of our house (it is 3 floors) the wifi keeps disconnecting entirely. I have tried resetting router to pick up best signal but is still no good.

[caesarome]

@MIKE0683 

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Alternatives are homeplugs or your own mesh network.