Poor wi-fi

[carla+ca]

Hi

I have the speed guarantee but whenever doing a service check it says that there's no outages and my hub is fine etc. So not sure how I'm meant to prove the issue to sky because there definitely is one . I've tried the trouble shooting and restarting. Nothing seems to be fixing it

[Tom-W19]

Hi @carla+ca 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147