Poor wi-fi and phone does not work

[Jason2224]

The wi-hi goes in and out of service pretty 10-12 times a day.

even my laptop which is plugged into the router 

also phone does not work

[Brill+Gill]

Hi @Jason2224, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141