This discussion topic has been answered Discussion topic: Poor speeds for Full Fibre

This message was authored by: kevtur2000 · ‎27 Mar 2026

When first installed I got between 145-150 download and upload. Now a few months on and a couple more people with Sky Full Fibre down my road I only get between 15-20mbps.

T

his can't be normal surely?

This message was authored by: Chrisee · ‎27 Mar 2026

@kevtur2000 the fact that your Ethernet speds are still in the normal range implies the issue is poor WiFi speeds in your home. WiFi conditions vary due to multiple factors.

One is interference from neighbours' networks simoly rebooting your hub can help,as the hub will,choose the least congested WiFi channels. Another is positioning many homes have areas with poor WiFi signal due to the layout of your home. Ensuring the hub is out in the open away from other electrical equipment and on a surface above radiators can help. However improving your WiFi coverage often requires addition of extra sources like Sky's WiFi Max pods or buying your own equipment.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: GD1 · ‎27 Mar 2026

@kevtur2000 What speeds do you get with an ethernet connected device?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: kevtur2000 · ‎27 Mar 2026

For an Ethernet device I get 125-140 download and 145-148 upload

This message was authored by: Chrisee · ‎27 Mar 2026

@kevtur2000 the fact that your Ethernet speds are still in the normal range implies the issue is poor WiFi speeds in your home. WiFi conditions vary due to multiple factors.

One is interference from neighbours' networks simoly rebooting your hub can help,as the hub will,choose the least congested WiFi channels. Another is positioning many homes have areas with poor WiFi signal due to the layout of your home. Ensuring the hub is out in the open away from other electrical equipment and on a surface above radiators can help. However improving your WiFi coverage often requires addition of extra sources like Sky's WiFi Max pods or buying your own equipment.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Poor speeds for Full Fibre

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