Poor speed

[Marilyn__]

Speed to our hub is poor according to Sky App. Followed instructions but has not changed and has been like this for at least a month. Daily average 58.2 mb/s and it should be 61.3.

[JimM1]

@Marilyn__ Not much wrong with those figures that you have posted, check your own line from below!

https://www.sky.com/servicechecker

And if needed this below!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).