Poor / no wifi connection.

[Kathrine0412198]

Internet connection keeps dropping out, devices aren't connecting to WiFi. I have used the app to see if there's an issue but it doesn't detect an issue even though the lights on the hub keep going orange.

[mae-3]

@Kathrine0412198 

Which lights go flashing orange/amber is it the internet light? If so then you may have an internet fault but it needs to fail at least 10 times in a day or fail for an extended time before Sky considers it a fault.

Recommend you keep an eye on it and if it fails more than 10 short drops or more than an hour length you contact Sky for an explanation, so Sky can assign an engineer when necessary to fix the fault.